Operations Manager – FM

Overview

You will oversee the daily operations of a prestigious Grade A office building in Central London, focusing on service delivery and occupier experience. Working with an experienced Building Manager, you’ll manage soft services, contracts, and financial oversight to maintain exceptional standards. This role centers on enhancing operational efficiency, safety, and stakeholder engagement in a high-profile asset. It’s a chance to shape premium service and advance within a leading property organisation.

Pay / Benefits

• competitive salary and benefits package
• professional development opportunities
• long-term career progression
• prestigious work environment

Responsibilities

• Oversee day-to-day operational management of a prestigious commercial office building with high service standards
• Manage soft services contracts (cleaning, security, reception, front-of-house)
• Monitor external service providers to ensure KPIs and service standards are met
• Foster strong occupier relationships and act as the main contact for operational matters
• Collaborate with Building Manager for smooth property operations
• Support service charge budgeting, expenditure tracking, forecasting, and financial reporting
• Conduct regular building inspections to maintain high-quality communal areas
• Assist with procurement, tendering and contract management to improve value for money
• Support health and safety compliance, contractor management and risk procedures
• Coordinate occupier communications and improvement initiatives
• Identify opportunities to improve operational efficiency and sustainability
• Drive initiatives to提升 occupier satisfaction and service quality

Key requirements

• Experience in Operations Manager, Assistant Building Manager, Facilities Manager or similar in commercial property management
• Strong experience managing soft services (cleaning, security, front-of-house)
• Experience in Grade A or high-quality corporate environments
• Excellent occupier relationship management with senior stakeholders
• Experience supporting service charge budgets and financial reporting
• Understanding of contractor management, SLAs and performance metrics
• Strong communication, organizational and problem-solving skills
• Proactive, professional, customer-focused with attention to detail
• Ability to collaborate with Building Manager while owning key operations

• Customer-focused
• Collaborative
• Proactive
• Soft services management
• Contract management and procurement
• Service charge budgeting and financial reporting

…