Life, Annuity & Group Benefits Operations Consultant – Director

Overview

As a Director in PwC’s Advisory practice, you steer life, annuity, and group benefits operations work, shaping models and solutions to boost efficiency and performance. You will set strategic direction, lead client engagements, and mentor teams while balancing short-term needs with long-term growth. You’ll translate strategy into actionable plans, apply analytics to drive improvements, and strengthen client relationships. This role offers meaningful impact through operating excellence and scalable, data-informed transformation.

Pay / Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation

Responsibilities

• Translate operations strategy into client-facing workplans to boost efficiency and performance across life, annuity, and group benefits
• Lead multiple consulting engagements, coordinating priorities, budgets, scope, and deliverables across workstreams
• Develop recommendations to streamline processes and improve operating effectiveness for insurance clients
• Guide business transformation initiatives using data analytics, performance metrics, and change management
• Advise on service delivery models, operating models, and value chain improvements to support growth and margins
• Build relationships with client executives to shape engagement direction and surface opportunities
• Coach teams on project/resource management, quality standards, and issue resolution
• Apply industry knowledge to address workflow, controls, and service challenges in insurance
• Leverage digital tooling, AI fluency, and analytics to improve decision support and insights
• Contribute thought leadership on operating effectiveness and scalable operations across PwC Network

Key requirements

• Bachelor’s degree or higher and 9+ years of experience
• Travel up to 60%
• Experience leading operations consulting initiatives for insurance client portfolios (life/annuity/group benefits)
• Ability to translate data into client-facing strategy recommendations
• Track record of developing process improvement plans for insurance operations

• Executive-level client relationship building
• Mentoring and coaching teams
• Strong communication and presentation skills
• Operations strategy and operating model design
• Process optimization and workflow improvement
• Data analytics and decision support

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