Information Systems Specialist Apps Support Education

Overview

As an Information Systems Specialist, you design, develop, configure and support complex education systems used to deliver essential Council services. You translate requirements into practical system solutions and ensure secure, reliable operation. You’ll resolve incidents, lead upgrades, and guide how technology supports service delivery across teams and suppliers. This senior role offers influence over improvements and prioritisation, with opportunities to mentor others and shape digital processes for education outcomes.

Pay / Benefits

• generous holiday entitlement
• flexible working opportunities
• part-time or job share options
• unspecified salary progression
• equal pay considerations
• opportunity for guaranteed interview for some groups

Responsibilities

• Design, develop, configure and support complex applications for Council services
• Translate service, legislative and operational requirements into workflows, forms, integrations, reports and access controls
• Resolve complex incidents, implement upgrades and system changes while protecting sensitive information
• Collaborate with service teams, ICT colleagues and suppliers to advise on technology and improve service delivery
• Supervise and develop Information Systems Officers, allocate and quality-assure work, act as escalation point for technical issues
• Lead improvements and manage competing priorities in a dynamic environment
• Manage relationships with software suppliers to ensure service quality and contract compliance
• Support digital transformation initiatives that improve efficiency and user experience
• Ensure education applications comply with information governance, cyber security and data protection requirements

Key requirements

• Substantial experience developing and supporting information systems
• Strong analytical and communication skills
• Ability to lead improvements and manage competing priorities
• Experience in incident resolution, upgrades and system changes
• Knowledge of information governance, cyber security and data protection best practices
• Experience working with schools, education services or similar stakeholders (preferred)
• Senior technical judgement and the ability to guide non-technical colleagues

• Leadership and people development
• Excellent communication and stakeholder management
• Analytical thinking and problem solving
• Application development and support
• System upgrades and configuration management
• Workflow design, forms, integrations, reporting and access controls

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