Outpatients Service Manager

Overview

As Outpatients Service Manager, you will lead a large, multi-site NHS outpatient portfolio, guiding a diverse workforce to deliver safe, patient-centred care. You’ll balance day-to-day operations with service development, mobilisation and transformation, using data to drive improvements. You’ll collaborate with clinicians, commissioners and partners to enhance patient access and experience, shaping services that bring care closer to home. This is a visible, impact-driven leadership role in an ambitious, patient-focused organisation.

Pay / Benefits

• Competitive salary
• NHS Pension Scheme membership
• 27 days annual leave plus bank holidays
• Employee Assistance Programme
• Ongoing training and career progression
• Onsite parking (where available)

Responsibilities

• Provide operational leadership for outpatient services across all sites and specialties
• Translate organisational objectives into departmental plans and measures
• Lead the Outpatients management team with governance and escalation structures
• Oversee patient pathways from referral to discharge, including subcontractors
• Monitor demand, capacity, waiting lists, productivity and pathway risks
• Lead service developments, mobilisation of new services and sites
• Use data to support evidence-based decision-making and continuous improvement
• Manage performance, contracts, financials and reporting to senior leadership
• Support contract reviews and commissioner assurance with timely submissions
• Promote quality, governance, audit, safety and patient experience across services
• Lead workforce planning, recruitment, development and staff wellbeing
• Build relationships with commissioners, GP practices, NHS partners and subcontractors
• Ensure business continuity, risk management and resilience across services
• Drive digital tools, innovation and digital reporting to improve access and efficiency
• Champion equality, inclusion and continuous improvement in service delivery

Key requirements

• Substantial operational management experience in healthcare or complex service
• Experience leading multiple teams through managers with performance responsibility
• Experience managing patient pathways, access, demand and capacity
• Proven delivery of service improvement, transformation or mobilisation
• Experience with complaints, incidents, risk management, audit and governance
• Experience workforce planning, recruitment, performance management and change
• Ability to build relationships with clinicians, commissioners and partners
• Experience analysing performance and financial information and presenting recommendations

• Strong leadership and people management
• Excellent communication and stakeholder management
• Analytical mindset with data-informed decision-making
• Data analysis and insight usage
• Programme and project leadership for transformation/mobilisation
• Proficiency with governance and quality frameworks

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