Job Description
Customer Support & Technical Solutions Advisor
Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? Join Concentrix, partnering with a leading telecommunications provider, where you'll support customers with both billing and technical queries while making a real difference to their day.
This role offers the opportunity to develop a rewarding career in customer service, technical support, and problem resolution, backed by comprehensive training, ongoing development, and excellent employee benefits.
What You'll Be Doing Supporting Customers with Billing & Technical Queries
You'll handle a variety of customer contacts, resolving billing questions, payment enquiries, account discrepancies, and technical issues efficiently while delivering a positive customer experience.
Delivering Exceptional Customer Experiences
By actively listening, showing empathy, and communicating clearly, you'll help customers feel supported, valued, and confident that their concerns are being resolved.
Problem Solving & First Contact Resolution
You'll diagnose issues, investigate customer concerns, and provide effective solutions wherever possible during the first interaction. Whether addressing a billing discrepancy or guiding a customer through a technical issue, you'll focus on delivering prompt, accurate resolutions.
Payment Processing & Account Support
Assist customers with secure payment processing over the phone and provide support with account-related enquiries, ensuring accuracy and compliance at all times.
Identifying Customer Needs
Where appropriate, you'll identify opportunities to introduce relevant products or services that could benefit the customer, contributing to overall business success and enhancing the customer experience.
Achieving Performance Targets
You'll work within a target-driven environment focused on quality, customer satisfaction, efficiency, and service excellence while receiving ongoing support from your team and leaders.
What We're Looking For
We welcome applicants from a variety of backgrounds. Full training is provided, so you don't need previous telecommunications experience.
Key qualities include:
Strong communication and active listening skills
A customer-first mindset with a passion for helping others
Problem-solving ability and attention to detail
Interest in technology and troubleshooting
Resilience and adaptability in a fast-paced environment
Confidence using multiple systems and learning new processes
Ability to build rapport with a diverse range of customers
Focus on delivering high-quality service and first-contact resolution
Training & Development
At Concentrix, we invest in your success from day one.
You'll receive:
Comprehensive training on systems, products, customer service, billing processes, and technical support
A structured nesting period with ongoing guidance
Regular coaching and development support
Continuous learning opportunities
Clear career progression pathways within Concentrix
What's In It For You? Pay & Hours
Permanent 40-hour contract
5 days out of 7 between 8:00am and 9:00pm
Location: Horsfield Way, Bredbury Industrial Estate, SK6 2SU
Annual salary: £26,520
Bonus opportunity of up to £250 per month
Uncapped bonus potential through successful lead generation
Benefits & Wellbeing Support
Employee Assistance Programme (EAP) for you and your dependants
Confidential emotional wellbeing and counselling support
Financial and legal advice services
Work-life and family support resources
Group Life Assurance from day one
Pension scheme with company contributions
Eyecare vouchers
Dental cover options
PureGym discounts
Employee savings and lifestyle discounts via Benefex
Discounted broadband, mobile, and TV packages, including family and friends offers
Why Concentrix?
At Concentrix, we believe great customer experiences start with supported employees. You'll join an inclusive, collaborative workplace where your wellbeing, development, and career growth are genuinely valued. Every interaction is an opportunity to make a positive impact while building a rewarding future.
Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Work Location: In person
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