London Customer Service Manager – Policy, Data & E‑Commerce

BCT Resourcing is seeking a Customer Service Manager to lead our client’s customer service function in London. You will work closely with management to implement policies, ensure regulatory compliance, and provide timely reports.

The role involves handling customer inquiries via email and phone, and managing related administrative tasks. The ideal candidate will have strong data analysis skills, a proactive problem-solving mindset, and a solid command of Excel, PowerPoint, Word, and MS Project

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