At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories.The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties.
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Communicate effectively
- Support the effective management of stock and inventory
- Maintain high VM standards and work environment
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile.The ideal candidate will bring positive energy, curiosity, and a genuine passion for creating memorable customer experiences. They will enjoy connecting with people, sharing stories, and helping customers discover products they love. Adaptable and versatile, and takes pride in representing Jo Malone, contributing to a polished and engaging in-store experience.
- The ability to provide inspirational, authentic and personalised customer service
- The drive to to achieve sales and customer service targets
- Ability to work retail hours including days, weekends and special events in a fast-paced work environment
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