Resident Complaints & Resolution Specialist (Hybrid)

LGBT Jobs in Oldham is seeking two proactive Complaints & Resolution Officers to join our Customer Services team on a full-time, 12-month fixed-term contract. The role blends office-based work with home-working and focuses on investigating and resolving resident complaints and disrepair claims.

You will report to the Complaints & Resolution Manager, contribute to KPI achievement, coach Customer Service Advisors, and handle sensitive cases including escalations to senior leaders and external

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