Contact Centre Advisors

Contact Centre Advisor

Industry: Infrastructure

Location: Newport, Isle of Wight

Hours: 7am – 7pm / 7pm – 7am rotating ( nightshift is every third rotation) 4 on 4 off rota

Days: 4 on/4 off, on a rota basis

Duration: Temp to Perm for the right candidate

Duties:

• Responding to customer calls within set timescales, complaint handling, providing and processing information.
• Maintaining in house, complex computerised systems (training given)
• Adherence to standards.
• Compiling accurate messages and producing reports.
• Liaison with internal departments and external agencies, contractors and the public.

Experience:

• Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
• In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
• Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
• Must be flexible with working hours.

Salary: £15.31 per hour worked rotating shift

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