IT Service Desk Analyst – Hybrid, 1st/2nd Line Support

Well Pharmacy is seeking an IT Service Desk professional to act as the primary contact for IT incidents across the business. You will diagnose issues, resolve where possible, and coordinate escalation with 3rd line support while working with Windows, AD, and MDM environments.

The role is hybrid, reporting to the Ferryhill depot, requiring a 37.5-hour week with potential outside standard hours on a rota. Experience in ITIL and customer-facing support is essential for success.

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