1St Line Support

1stLine Support – 6-Month Contract – Hybrid – Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1stLine Support contractor to provide some additional BAU support to their Service Desk.

This 1stLine Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1stLine Support:

• 1stLine / Service Desk Support – in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support – including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1stLine Support
• Job type: Contract
• Duration: 6 months’ contract
• Rate: £140 – £155 per day
• Working hours: 37.5 hours per week Monday – Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

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