Customer Service/ Transport Administrator

Logistics Administrator

People Solutions are currently recruiting for a Logistics Administrator to join our well-established client.

This is a fantastic opportunity offering Monday to Friday working hours, free on-site parking, a company pension and the opportunity to develop your skills within a busy logistics environment.

Monday to Friday | 9AM-5:30PM | Free On-Site Parking | Company Pension

This role would suit applicants with previous experience as a Logistics Administrator, Transport Administrator, Warehouse Administrator, Customer Service Administrator, Distribution Administrator or Depot Administrator.

Shifts

• Monday to Friday, 9AM to 5:30PM
• 30-minute lunch break

Rates of Pay

• £13.50

Benefits

• Casual dress
• Company pension
• Free on-site parking
• Opportunity to develop valuable administrative and customer service skills

Day-to-Day Duties

• Acting as the first point of contact for clients and depots via telephone, email and live chat
• Providing professional customer service and resolving enquiries efficiently
• Supporting clients and depots with account updates, queries and troubleshooting
• Handling customer complaints professionally and ensuring timely resolutions
• Analysing customer information to identify trends, issues and opportunities for improvement
• Working closely with internal teams to ensure customer and depot requirements are met
• Using warehouse management systems, including Mintsoft WMS, to support daily operations
• Maintaining accurate records and following company policies and procedures
• Managing multiple enquiries and administrative tasks within a fast-paced environment

Essential Skills

• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Ability to manage multiple enquiries and priorities effectively
• Good analytical and problem-solving skills
• Ability to work well under pressure in a fast-paced environment
• Proactive approach with a strong commitment to customer service
• Ability to work independently and collaboratively with internal teams

Desirable Experience

• Previous experience in logistics, transport, warehouse or depot administration
• Experience using Mintsoft Warehouse Management System (WMS)
• Previous experience using transportation management systems
• Minimum one year’s customer service experience preferred
• Experience handling customer enquiries, complaints and account administration

Training Provided

• Industry-related training and ongoing support throughout your assignment

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