ICC Service Development Lead & Business Support

Company: North West Ambulance Service NHS Trust
Apply for the ICC Service Development Lead & Business Support
Location: Liverpool
Job Description:

North West Ambulance Service NHS Trust is seeking a highly experienced Service Development & Business Support Manager (Band 7) to drive improvements across Integrated Contact Centres. The role is based at ICC OS with occasional travel to Manchester and Liverpool, contributing to strategic goals and service excellence.

The post requires senior management experience, MSP or equivalent, and Agile PM qualifications, plus strong communication, leadership and analytical skills for stakeholder

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Posted: October 18th, 2026