JobTitle:MandarinSpeakingCustomsBrokerageSupervisor
YourNewSalary:£45-55k
Location:FullyonsitenearLondonHeathrowAirport
Status:Permanent
Start:ASAP
Workinghours:08.00-16.00MondaytoFriday
WhoYou’llbeWorkingFor: Growingglobalfreightforwarder.
MandarinSpeakingCustomsBrokerageSupervisor-WhatYou’llbeDoing:
- OverseedailyUKimportandexportcustomsclearanceoperationstoensureefficientandcompliantprocesses.
- Leadandmanagethecustomsteam,allocatedailytaskseffectively,andelevateoverallteamproductivityandservicequality.
- ReviewcustomsentrydocumentationtoensuredataaccuracyandcompliancewithHMRCandrelevantregulatoryrequirements.
- Managecustomsinspections,holds,clearanceexceptions,andresolveissuesbycommunicatingpromptlywithclients,HMRC,andrelatedauthorities.
- Guidetheteaminresolvingcomplexcustomsissuesandcontinuouslyoptimiseoperationalworkflowsandstandardprocedures.
- Maintainsmoothcommunicationandcollaborationwithclients,warehouse,transportationteams,andoverseasagentstoensureseamlessclearance.
- MonitorUKcustomspoliciesandregulatorychangestoensureongoingcompanycompliance.
MandarinSpeakingCustomsBrokerageSupervisor-TheSkillsYou’llNeedtoSucceed:
- FluentinMandarinandproficientinEnglishasaworkinglanguage(capableofcommunicatingeffectivelywithclientsandHMRC).
- ExperienceinUKcustomsbrokerageorinternationallogisticscustomsoperations.
- Proventeammanagementexperiencewithatrackrecordofleadingacustomsteamindailyoperations.You’llbemanaging1-2teammembers.
- Experienceinairfreight,freightforwarding,expresscourier,orcross-borderlogisticsispreferred.
- FamiliarwithUKimport/exportclearanceprocessesandHMRCregulations.
- ProficientinusingCDS(CustomsDeclarationService)andassociateddeclarationsystems.
- SolidunderstandingofHSCodes,ImportVAT,CustomsDuties,RulesofOrigin,andcompliancestandards.
- Abilitytoindependentlyhandlecustomsinspections,clearanceexceptions,andcustomercomplaints.
- Strongriskidentificationabilityandcomplianceawareness.
- Strongsenseofresponsibility,detail-oriented,rigorous,andhighlyexecution-focused.
- Excellentteammanagement,communication,coordination,andcustomerserviceskills.
- Adaptabletoafast-pacedlogisticsenvironmentwithstrongstressmanagementandproblem-solvingskills.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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