Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
Sales Executive – Engineering
Dual based; travel involved.
We are seeking an ambitious and commercially minded Sales Executive to support the growth of our fixed wing engineering business based at London Luton Airport. This is an exciting opportunity for an individual who enjoys building customer relationships, identifying new business opportunities and working within a dynamic aviation environment.
Whilst previous experience within aviation engineering is advantageous, we welcome applications from candidates with strong sales and relationship management skills who are eager to develop their technical knowledge of aircraft maintenance services.
This is a permanent, full-time role with frequent travel between our two bases in Luton and Stansted required.
THE ROLE
Reporting to the Head of Sales and Marketing, this newly created role will focus on developing and growing maintenance sales opportunities for Harrods Aviation’s Fixed Wing Engineering facility at London Luton Airport.
The Sales Executive will be responsible for identifying new business opportunities, building and maintaining strong customer relationships, and supporting revenue growth through exceptional customer service and commercial engagement.
Working closely with the Engineering, Technical Planning and Operations teams, you will act as the primary commercial contact for customers throughout the sales process. You will also proactively promote the wider range of services available across Harrods Aviation, including Rise & Shine aircraft detailing and our comprehensive FBO handling services.
This is an exciting opportunity for a commercially minded individual looking to develop a career within the aviation engineering sector whilst helping to drive business growth.
Key accountabilities will include the following,
- Work closely with the Head of Engineering and Business Development, and Operations Sales teams to develop product knowledge, customer relationships and commercial opportunities.
- Attend industry conferences, exhibitions, seminars and networking events as required.
- Visit existing and prospective customers to identify new business opportunities and strengthen relationships.
- Generate and follow up sales leads, building customer confidence, trust and long-term partnerships.
- Maintain accurate sales records and customer data within company systems and CRM platforms.
- Support the development and implementation of the Engineering sales strategy through market intelligence and business data analysis.
- Assist with the preparation and submission of accurate, professional and timely quotations and proposals.
- Collaborate closely with Technical Planning, Engineering and Operations teams to ensure customer requirements are fully understood and delivered.
- Identify opportunities to improve customer experience, increase customer loyalty and grow revenue across all Harrods Aviation services.
- Ensure effective communication between customers and internal departments, providing regular feedback and updates.
- Maintain an active pipeline of opportunities and provide regular sales forecasts.
- Develop account plans for key customers to maximise retention, repeat business and revenue growth.
- Monitor competitor activity, market trends and industry developments to identify commercial opportunities.
- Support customer visits to Harrods Aviation facilities and act as a key point of contact throughout the sales process.
THE HOURS
The Engineering Sales Executive is required to provide an exceptionally high level of service and is responsible for ensuring that both business and customer needs are met in a timely and appropriate manner.
This a full-time role, based on 40 hours per week, generally worked Monday to Friday.
Due to the nature of the role, there will be the need for flexibility to work outside these hours to support the business – taking out of hours calls and carrying out some work is to be expected and will be required.
Travel between both bases, to customers, events and overseas will be necessary.
Hybrid working is available for this role, 1 day per week, following successful completion of the probation period.
THE SUCCESSFUL CANDIDATE
The successful applicant will demonstrate the ability to work independently within a set structure and defined parameters.
You will be a strong and confident communicator with the ability to build rapport with prospective clients, with the ability to grow and nurture business relationships.
You can demonstrate that you can combine commercial awareness with customer demand to provide a positive outcome for both parties and portray a readiness and desire to learn relevant technical information to actively engage with customers about their maintenance needs.
The role requires a confident, enthusiastic individual with a willing personality and sense of humour.
Preference will be given to candidates who already have
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