Contract Cleaning Manager – Rail – Nights

Overview

In this role you will oversee train presentation and cleaning in depots, ensuring assets meet safety, quality and contractual standards during night operations. You will lead safe, compliant service delivery across a major rail contract, manage staffing and costs, and drive continuous improvement. You will coordinate resources, maintain supplier and union relationships, and ensure KPI targets are achieved while promoting a strong safety culture. This is a hands-on leadership role at the heart of nightly rail operations with a focus on efficiency and quality.

Pay / Benefits

• award-winning employer
• digital learning via OCS Academy
• Hapi retail perks and wellbeing resources
• professional growth opportunities
• flexible pay via Wagestream
• strong company values (TRUE: Trust, Respect, Unity, Empowerment)

Responsibilities

• Oversee train presentation and cleaning within depots to meet contractual, safety and quality standards
• Lead safe, compliant delivery of contracted services across a major rail contract during night shifts
• Support continuous improvement and contract management to add value to the business
• Control staffing levels, labour deployment and operational costs to stay within budget
• Ensure availability of labour, equipment, materials and consumables to meet standards
• Manage planned, reactive, and project works in a live rail environment
• Plan work schedules, shifts and resources to meet KPIs and operational demands
• Manage absenteeism and holiday planning to minimise service disruption
• Maintain high standards of operational performance and compliance with rail industry standards and safe systems of work
• Collaborate with teams to drive improvements and exceed KPI/SLA targets
• Develop and implement engagement, coaching and succession plans to improve team performance
• Communicate with frontline teams through briefs and toolbox talks to promote safety culture
• Ensure personnel, subcontractors and suppliers comply with legislation, standards, and client procedures
• Investigate incidents, accidents and service failures and implement corrective actions
• Establish relationships with client stakeholders and act as escalation point during night shifts

Key requirements

• Experience in Rail, Transport, Facilities Management or other safety-critical environments
• Understanding of rail compliance requirements and safety-critical working practices
• Experience working in rail depots, rolling stock or transport environments is desirable
• Knowledge of health, safety and safety management systems
• Ability to develop relationships with Trade Union representatives and drive change
• Willingness to obtain Sentinel Card/PTS or hold related certification (desirable)
• Knowledge of Sentinel Scheme Rules and rail industry safety standards (desirable)
• IOSH Managing Safely or NEBOSH qualification (desirable)

• Leadership and people management
• Collaboration and teamwork
• Effective communication and briefing skills
• Health, safety and compliance in rail environments
• Contract management and KPI/SLA delivery
• Shift planning and labour deployment

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