We’re looking for a New Connections Manager to join our South West Water team based in St Austell.
Location: St AustellHours: 39.5 per week
We are unable to offer certificates of sponsorship to any candidates in this role.
This is an exciting opportunity to lead the safe, efficient and customer-focused delivery of the end-to-end potable-water New Connections function. You’ll be accountable for operational performance, resource planning, customer and stakeholder communication, people leadership, compliance and continuous improvement, while developing team capability through coaching and mentoring.
What will you be responsible for?
As a New Connections Manager, you’ll be working within the Planned team, supporting them in delivering exceptional customer-focused water connections. Your day to day will include:
- Leading the New Connections process from survey and quotation through to planning, delivery, completion and close-out
- Providing visible, compassionate leadership to your team, maintaining accountability for performance, quality and results
- Planning demand, staffing, resources and schedules to maintain service continuity and protect customer commitments
- Building effective relationships with South West Water, Kier teams, customers and third parties, acting as the senior escalation point
- Developing team capability through structured coaching, mentoring, observations and regular one-to-ones
What are we looking for?
This role of New Connections Manager is great for you if:
- You have extensive practical knowledge of potable-water New Connections planning and end-to-end delivery
- You have proven experience of leading teams, managing operational performance and delivering results through others
- You possess strong coaching and mentoring skills, with experience of developing competence and adapting support to individual needs
- You have sound knowledge of Streetworks permits, surveys, inspections and connection planning
- You demonstrate clear written and verbal communication skills, with a calm, accountable and organised approach
Rewards and benefits
We’re proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
- New Connections Manager – Condensed Job Description.docx
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