Business Operations Lead – E-commerce Platform MigrationMy market leading retail company is looking for an experienced Business Operations Lead with 10yrs exp overseeing e-commerce operational activityOur client is moving from a legacy system to Shopify as its e-commerce platform so knowledge of managing business operations associated with this platform migration is essentialThis is a
hands-on role
but you will be expected to coach others in e-commerce business ops.Ideally you will have knowledge of areas such CMS, Merchandising or Promotional tools and not just CRM & CRO.The Business Operations Lead oversees all eCommerce operational activity across brand websites governing brief templates & processes and working with outsourced partner to ensure quality, accuracy and that SLAs are met. The role will drive continuous improvement to ensure best practices are in place, efficiencies are realised and new features/functionality is adopted and utilised across the sites to drive consumer experienceEssential SkillsProven track record in managing digital operations at scale (10 years experience) within an e-commerceIs still very much a hands on business operations lead within e-commerceHas worked on projects where a legacy e-commerce platform had been migrated to ShopifyDeep understanding of eCommerce platforms including CMS systems, promotional tools and other digital experience capabilityExperience working with an outsource partner ensuring SLAs are met & best practice is in placeExcellent stakeholder management, communication and influencing skillsProficiency in Microsoft Office (Excel, PowerPoint), with experience in e-commerce platforms and Google Analytics.Proven experience in managing and mentoring a team in a matrix organisationStrong project management and organisational skills, with the ability to juggle multiple priorities in a fast-paced environment.A results-driven mindset with a passion for delivering high-quality online customer experiences.Key Role DutiesOperational ExcellenceWork closely with Brand Online teams to understand commercial plans & targets and ensuring resource capacity & capability is in place to deliver to themWork with the Senior Business Operations Manager & Business Operations Coordinator to govern briefing processes & documentation ensuring tickets are accurately defined, executed within SLAs and quality assured before launchCollaborate with our outsource partner to implement opportunities to drive efficiency, automation and scalability within eCommerce operationsHelp to define and train out any changes to briefing templates ensuring full knowledge transfer and adoption across brandsWhere any eCommerce Operations are handled internally ensure the team are well trained in all systemsLiaise closely with the Digital Design Lead to ensure the teams remain in sync across SLAsManage Outsource PartnerManage the day-to-day relationship with the outsource partner for all eCommerce OperationsEnsure all eCommerce operations activity is effectively prioritisedWebsite Transformation ProgrammeKey point of contact for all content migration activity from legacy platform to Shopify CMSAlign with Regional Brand teams on localisation requirements ensuring sites are updated for regional needs and are legal/compliantManage the eCommerce set up of Search & Merchandising rules, navigation and promotions to ensure the site is optimised for launchInternal Team Management & Capability BuildingLead, coach & develop a high-performing internal team who manage eCommerce Operations for BrandsFoster a high-performance, inclusive culture centred on accountability, learning agility and continuous improvementEnsure holidays and peak periods are covered & escalate early where capacity may be exceededThis is an exciting role working for a leading global brand. The client is looking to move quickly and I have interview slots ready to be filled so don’t delay and apply ASAP for more information.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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