Retention Team Leader — High-Performance Coaching (Manchester)

Avencia Talent Solutions Limited in Manchester is seeking a Retentions Team Leader to drive a high-performing retention team within a busy contact centre. You will coach a team of eight advisors, shape performance, and ensure outstanding customer outcomes while supporting business growth.

The role requires leadership experience, a track record of hitting targets, strong communication, and the ability to energise a customer-centric team in a fast-paced environment.

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