IT Support Lead – Desk & Field Services (NHS)

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an IT Support Manager (NHS AfC Band 6) to oversee and coordinate IT support services across the Contact Centre and desktop support teams. You will provide technical guidance to project teams and drive high-quality customer service and timely incident resolution.

Key duties include implementing ITIL-aligned processes, managing incident handling, and developing knowledge to reduce incidents.

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