Employer Royal Surrey NHS Foundation Trust Employer type NHS Site Royal Surrey NHS Foundation Trust Town Guildford Salary £41,957 – £50,387 per annum including High Cost Area Supplement Salary period Yearly Closing 27/10/2026 23:59
AFC Band 6
Job overview
The role will act as a point of technical escalation, providing support and maintenance to a cluster of the Trusts core critical applications. Provide Tier 1 and 2 support and Tier 3 (Subject Matter Expert) complex advice and guidance for application related activities liaising and escalating with third party suppliers, partners and the wider IT team as relevant.
The specialist ensures all incidents and service requests assigned to the function are managed effectively and in accordance with IT Service Level Agreements.
The Enterprise Application Specialist will ensure that all general database administration activities and configuration such as user account management, systems housekeeping and routine tasks, training and testing are undertaken effectively and to industry best practice, ensuring applications are optimised and system health is maintained.
Further, the role will work closely as part of or leading projects and initiatives to ensure system upgrades and configuration changes are planned and executed safely and effectively and in line with application lifecycle management.
Main duties of the job
The role will act as a point of technical escalation, providing support and maintenance to a cluster of the Trusts core critical applications. Provide Tier 1 and 2 support and Tier 3 (Subject Matter Expert) complex advice and guidance for application related activities liaising and escalating with third party suppliers, partners and the wider IT team as relevant.
The specialist ensures all incidents and service requests assigned to the function are managed effectively and in accordance with IT Service Level Agreements.
The Enterprise Application Specialist will ensure that all general database administration activities and configuration such as user account management, systems housekeeping and routine tasks, training and testing are undertaken effectively and to industry best practice, ensuring applications are optimised and system health is maintained.
Further, the role will work closely as part of or leading projects and initiatives to ensure system upgrades and configuration changes are planned and executed safely and effectively and in line with application lifecycle management.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
- Maintain selected application services, aligned to Trust requirements, to a high integrity, performance and quality
- Participate in an aggressive change programme across the application portfolio delivering the adoption of services in to production spending approx. 40% of time on project/initiative activity
- Deliver services through a focus on proactive monitoring and methodical troubleshooting to resolve issues in line with business demands and requirements.
- Bring a broad application and data understanding and specialism supporting the wider IT function and Trust
Qualifications
- Degree level education or equivalent specialist knowledge acquired through relevant experience
- ITIL certification or evidence of pursuit of further professional qualifications
- Additional IT related qualifications
Knowledge
- Significant experience working in an IT application service and support function in an environment similar in size and complexity
- Strong interpersonal, reporting and communication skills
- Knowledge of IT application management tools and best practices
- Experience of liaising with clients, collating requirements and mapping them to business processes
- Understand the importance of data, data structures, confidentiality and the use of data
- Knowledge of IT concepts and systems
- Experience of healthcare applications and IT services
Employer certification / accreditation badges
Name Caroline Stewart-Breakey Job title Enterprise Application Lead Consultant (Cerner) Email address caroline.stewart-breakey@nhs.net Telephone number 01483 571122
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