Change & Training Consultant

Overview

As a Change and Training Consultant, you support the growth of the Change and Training practice and help clients realize value from technology transformations. You manage stakeholder change using a structured OCM approach, ensuring end users understand new roles and are prepared to adopt new systems and ways of working. You collaborate with cross-functional teams to plan, communicate, train, and enable sustainable change, leveraging data and AI tools. This role offers impact across large-scale projects within a global SAP services leader.

Responsibilities

• Participate in the Change and Training Team to deliver value from new systems and processes
• Apply the change and training methodology across projects, including Change Network setup and management
• Support impact assessments to quantify changes across organizational groups
• Co-create and execute detailed change action plans (communication, training, interventions)
• Assist in developing and executing communication plans aligned with project strategy
• Update business process maps and SOPs with process leads
• Contribute to readiness assessments and track project readiness via surveys
• Provide training support (needs analysis, material development, logistics, train-the-trainer, end-user delivery)
• Support technical configuration of change management/training tools (LMS, surveys)
• Share knowledge to improve methodology and team skills
• Contribute to practice development and business development activities

Key requirements

• 4+ years in change management, training, or organization development with large-scale tech transformations
• Experience supporting OCM and training in technology-driven change environments
• Led specific deliverables within OCM or Training on technology-driven programs
• Understanding of how OCM/training components enable user adoption
• Experience working with AI tools for OCM & Training workstreams
• Strong written and verbal communication skills
• Ability to analyze business processes and identify interdependencies across teams
• Empathetic, proactive, with drive to complete actions and achieve outcomes
• Ability to influence and manage diverse stakeholders

• Strong communication skills
• Empathy and proactivity
• Stakeholder influence
• Coaching and empowerment
• AI tools familiarity
• LMS platforms or survey tools (as referenced)

…