VodafoneThree – Team Leader

Overview

As Team Leader, you’ll guide a small team to deliver excellent customer outcomes while coaching and developing colleagues. You’ll balance customer experience with people management, quality, and performance, creating an inclusive, high-performing environment. You’ll shape daily operations, support rollout initiatives, and help the team align with the Onsite vision. This role offers impact across a nationwide customer base and a culture focused on belonging and rapid, responsible change.

Pay / Benefits

• great pay
• bonuses
• up to 28 days off plus bank holidays
• pension plan
• learning tools
• parential leave policies

Responsibilities

• Lead and line-manage up to 12 direct reports with coaching and support
• Provide day-to-day tactical direction and ensure clear expectations
• Promote Vodafone behavioural drivers across the team
• Develop people through role-specific training and customer-focused development
• Establish simple performance metrics and drive best practices
• Address underperformance and conduct with HR/Ops involvement
• Prepare and share monthly management reports with Ops Manager
• Occasionally manage rollout of onsite advisors to existing customers
• Propose improvements to the business and customer service space
• Collaborate with Ops Manager and peers to deliver broader business plan enablers

Key requirements

• Good analytical, planning, and organisational skills
• Experience in successful people management
• Strong communication and decision-making abilities
• Solid understanding of Service and/or Onsite Management
• Excellent coaching skills with proven leadership success
• Empathy for sensitive issues
• Intermediate understanding of VF products/systems and services

• analytical thinking
• leadership
• communication
• empathy
• VF products/systems understanding
• onsite management

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