Premises Lead

Overview

In this role you will lead the day-to-day operation of ACL centres, outreach venues and related facilities across Essex, ensuring safe, inclusive and high-quality learning environments. You will partner with curriculum, digital and support teams to deliver a cohesive learner journey while upholding Ofsted EIF, DfE and ECC standards. You will manage Premises and Café teams, oversee health and safety, safeguarding and space utilisation, and drive continuous improvement for learner experience and community impact. A key focus is promoting digital inclusion and strong partnerships within local communities.

Pay / Benefits

• flexible working options
• support for unpaid carers
• opportunity to contribute to local communities
• Disability Confident Leader status
• DBS update service (role may require DBS)
• professional development opportunities

Responsibilities

• Oversee centres, cafes and outreach venues to ensure safe, welcoming opening times
• Lead health and safety, safeguarding and security across locations in line with legislation and ECC policies
• Manage premises operations including access control, room scheduling and equipment availability
• Coordinate community outreach operations, venue relationships and financial administration
• Promote digital inclusion and collaboration with Digital and Learning Support teams
• Provide effective line management for premises and café staff, ensuring high customer service standards
• Collaborate with Curriculum, Sector, Exams, Digital and Learning Support teams to deliver a coherent learner journey
• Monitor learner feedback and performance metrics to drive continuous improvement
• Oversee contractors and on-site personnel to ensure safe, compliant delivery of work
• Promote ECC’s customer service framework and equality, inclusion and continuous improvement culture across centres

Key requirements

• Educated to Level 3 or equivalent, or equivalent by experience with CPD
• Experience managing customer-facing, operational or learning-support services in a complex environment
• Strong knowledge of health and safety, safeguarding and compliance in public or learning settings
• Understanding of adult learning environments, digital inclusion and learner-journey principles
• Proven leadership and people-management skills
• Strong organisational and communication skills with ability to manage priorities
• Experience collaborating with internal teams and external partners
• Commitment to equality, accessibility, safeguarding and CPD

• leadership and people-management
• effective communication
• collaboration
• health and safety compliance
• safeguarding
• access control and space utilisation

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