Revenue Enablement Specialist

Overview

As Aircall scales upmarket with an AI-first product strategy, join us as a Revenue Enablement Specialist focused on Account Management. You will train tenured AMs, provide 1:1 coaching, and maintain playbooks and content tied to key launches. Apply AI to content creation, coaching, and in-flow learning to enable continuous development. Measure impact through AM adoption, ramp, retention, and expansion, collaborating with cross-functional teams to align enablement with revenue goals. This is a high-impact role at the intersection of AI, product, and revenue growth.

Pay / Benefits

• competitive salary package & benefits
• work-life balance
• fast-learning environment
• cosmopolitan & multi-cultural team
• diversity, equity and inclusion
• opportunities for growth

Responsibilities

• Role-specific training & 1:1 coaching for Account Management, delivering ongoing skill-building and coaching; focus on continuous development rather than onboarding
• AI-first enablement: leverage AI to create and personalize content, scale coaching, and embed learning in the workflow
• Strategic launch & initiative enablement: land major initiatives (AIVA, AI product suite, upmarket shift, land-and-expand) with the AM team
• Playbook & content maintenance: update and improve AM playbooks, process docs, talk tracks, and enablement materials
• Impact measurement: define and track metrics linking enablement to AM performance (adoption, ramp, retention, expansion) and drive continuous improvement
• Program delivery & coordination: manage day-to-day enablement programming (scheduling, facilitation, prep, follow-through) under Team Lead
• Reinforcement & office hours: host regular sessions to reinforce learning and answer field questions
• Cross-functional collaboration: coordinate with Account Management, Enablement, Product Marketing, and Revenue Operations

Key requirements

• 3–5 years in a customer-facing, revenue-generating field role or dedicated revenue/sales enablement role
• Enterprise/upmarket or consumption-based SaaS experience is a strong plus
• Revenue mindset: outcomes-oriented approach to enablement that drives retention and expansion
• AI-first approach: proven ability to use AI to create content, personalize learning, and measure impact
• Coaching & facilitation: strong communication to deliver engaging sessions and coach individuals
• Enablement delivery: capable of delivering defined programs to a high standard and iterating
• Organized & dependable: strong ownership and deadline-driven execution
• Collaborative & coachable: good across-team collaboration and responsiveness to feedback

• strong communication
• coaching and facilitation
• collaboration
• AI tools for content creation
• scaling coaching using AI
• personalized learning with AI

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