Sales Team Manager (Inbound)

Overview

In this role you lead and coach an inbound sales team to lift conversion and performance. You’ll use analytics to refine sales strategies, implement improvements, and drive efficient processes. You will be the floor presence, developing talent and aligning efforts with Funding Circle’s mission to support UK small businesses. A key hook is shaping scalable sales execution with AI-enabled tools and cross-functional collaboration to boost outcomes.

Pay / Benefits

• private medical and dental
• life assurance
• share schemes
• annual learning allowance
• flexible benefit allowance
• parabolic/parental leave policies

Responsibilities

• Motivate and performance-manage the team to hit targets
• Analyze performance data and funnel metrics to design and iterate sales strategies
• Coach through live call shadowing, role-playing, and setting development plans
• Lead continuous improvement initiatives and streamline workflows with AI tools
• Collaborate with other departments to roll out new initiatives
• Use CRM dashboards to track performance and provide pipeline insights to leadership
• Participate in onboarding and day-to-day hiring activities
• Maintain internal controls and best-practice standards on the floor

Key requirements

• Proven experience in high-volume sales leadership or senior player-coach role
• Strong ability to analyse conversion metrics, call data, and performance trends
• Proactive with a track record of driving new ideas to improve performance
• Comfort with Generative AI and modern sales tools to automate workflows
• Strong relationship-building and cross-functional collaboration skills
• Belief in inclusive culture and belonging for all employees

• analytical mindset
• coaching and mentorship
• proactive continuous improvement
• generative AI tooling in sales workflows
• sales analytics
• CRM dashboard usage

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