Outpatient Administration

Overview

In this role you support a patient-centered outpatient service, delivering safe, compassionate care and top-quality reception and administrative functions. You will act as a bridge between patients, clinicians, and staff across multiple trust sites, handling appointments and frontline customer service. You’ll work in a dynamic NHS environment, contributing to a positive patient experience and efficient service delivery. This is an opportunity to impact local care by enabling smooth pathways for patients.

Pay / Benefits

• NHS benefits and discounts
• continuous professional development
• flexibility to deliver workforce plan
• opportunity to work across trust sites
• stability of permanent contract
• band 3 salary with HCAS pro rata

Responsibilities

• Provide a warm, professional reception and patient-focused service across Outpatient areas
• Manage appointments and coordinate patient flow between patients, doctors, and healthcare teams
• Offer administrative support to the team and ensure high-quality customer service at all times
• Engage with patients and colleagues to facilitate efficient pathways and safe, compassionate care

Key requirements

• Administration / Reception experience
• Customer service experience
• Telephone and face-to-face communication with clients and colleagues
• GCSE level education
• IT literate with strong keyboard skills
• Familiarity with Microsoft Office
• Understanding of Pathways and RTT requirements
• Desirable: Medical terminology
• Desirable: Experience in NHS or health sector; Cerner/SSC familiarity
• Desirable: Conflict resolution training

• strong communication
• professional demeanor
• customer service oriented
• Microsoft Office
• IT literacy
• pathways and RTT understanding

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