Attractions Guide

Overview

In this role you bring the Manchester City story to life for international visitors through engaging stadium, academy and museum tours. You will deliver a warm, informative experience and support the guest journey with front-of-house duties and interactive technologies. You’ll work flexibly as part of the Medlock Attractions team to create memorable, first-class visits for diverse audiences. This is a chance to showcase the club’s heritage with pride and meaningful storytelling.

Responsibilities

• Deliver engaging tours across Stadium, City Football Academy and Museum
• Create a welcoming, informative, and memorable guest experience using your knowledge and personality
• Support the visitor journey (front-of-house duties, guest meet and greet, museum interactives, visitor flow, and tour/museum technology)
• Assist with other tour products when appropriate
• Notice and act on small details that elevate a visit to first-class quality

Key requirements

• Experience presenting to groups and speaking confidently in front of others
• Experience in a customer-facing or visitor-focused environment
• Experience managing or supporting large groups in a busy public setting
• Ability to tell stories engagingly and adapt style for varied audiences including children and families
• Collaborative, flexible approach and ability to stay calm under pressure
• Good knowledge of Manchester City, football and Manchester, with confidence using visitor-facing technology

• Collaborative
• Flexible
• Calm under pressure
• Strong communication
• Customer-focused
• Visitor-facing technology

…