ELA – Operational Manager

Overview

In this role you will oversee ELAs daily operations across clinical, HR, finance and corporate functions to support safe, efficient primary care delivery. You will translate strategy into actionable plans, strengthen governance and assurance, and lead CQC readiness and compliance with clinical and non-clinical leads. You will collaborate with senior leaders and external partners to address risks, drive improvement, and sustain service standards. This is a strategic operational role that shapes the alliance’s performance and governance framework.

Responsibilities

• Oversee daily operations and coordinate across clinical, HR, finance and corporate functions
• Translate Board decisions into operational plans with clear milestones and reporting
• Review processes to identify gaps and support managers to resolve them
• Ensure governance structures, TORs, schedules and action trackers are maintained
• Lead CQC readiness and oversee compliance, audits and readiness assessments
• Coordinate with Compliance Officer on regulatory requirements and governance
• Monitor risk, incidents, complaints and improvement actions with owners and deadlines
• Represent ELA in external meetings and manage relationships with general practice and partners
• Support service delivery, capacity planning and pathways while ensuring patient safety
• Provide regular reports on performance, quality, risks and workforce to the CEO and Board
• Lead organisational development and drive delegated process changes
• Manage HR oversight, complex employee relations and staff line management
• Promote continuous improvement and a culture of accountability
• Maintain policy registers and ensure staff awareness of policies
• Ensure information governance, data protection and health and safety compliance

Key requirements

• Degree level education
• Experience in strategy development and implementation
• Experience in primary care or general practice interfaces
• NHS experience with APMS/GMS contracts
• Experience in operational performance tracking and multi-disciplinary leadership
• Project management including budgeting
• Analytical ability to interpret complex data
• Knowledge of GDPR, Health & Safety, HR and CQC requirements
• Experience in leading change and innovation
• Strong communication and stakeholder management skills

• Strategic thinking
• Analytical mindset
• Influencing and negotiation
• Data analysis and interpretation
• Dashboard and reporting development
• Policy development and governance systems

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