VodafoneThree – Business Hybrid Cover Advisor

Overview

In this role you will manage day-to-day operations for a prestigious corporate customer, ensuring loyalty through quality, speed and innovation. You will work both remotely and on-site, coordinating with internal teams to support the customer’s mobile strategy and billing needs. You’ll handle orders, queries and reporting, while building strong relationships and driving cost-saving improvements. This is a customer-focused, operational role at VodafoneThree, contributing to nationwide connectivity and inclusive service delivery.

Pay / Benefits

• great pay
• bonuses
• up to 28 days off plus bank holidays
• charity leave / paid time for charity work
• pension plan
• learning tools

Responsibilities

• Manage day-to-day running of a corporate customer
• Maintain customer loyalty through quality, speed and innovation
• Serve as remote and on-site adviser for mobile strategy
• Handle account administration: orders, communications, databases, technical, network and billing queries
• Liaise with Credit Control to resolve debt and late payment issues
• Produce MI and monthly electronic billing reports; create regular reporting packs
• Be primary contact; maintain relationships with customer, end users and accounts team
• Attend and contribute to meetings to drive improvements and cost savings
• Provide expert front-line support on devices, tariffs, pricing

Key requirements

• Previous customer service experience
• Ability to build relationships with internal and external stakeholders
• Ability to manage own time to deliver great service
• Excellent keyboard skills and systems knowledge
• Interest / understanding of mobile devices and features

• relationship-building
• time management
• customer service focus
• keyboard skills
• systems knowledge
• understanding of mobile devices

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