Company: EXL Talent Acquisition Team
Location: Manchester
Job Description:
EXL Talent Acquisition Team in Manchester is seeking a Service Development Manager to oversee the evolution of the service desk, coordinating with offshore teams to integrate L&D, QA, Business Continuity and Regulatory Compliance for high-volume operations in the SMETS and Switching services.
This role partners with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to ensure site capabilities meet KPIs and support the broader smart meter ecosystem.
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Posted: October 17th, 2026