Supervisor – Property Small Claims / Recoveries

Overview

In this role you oversee a team of paralegals in the Property and Motor Recoveries streams, ensuring cases progress to conclusion within deadlines and in line with client and firm needs. You will manage performance, coach colleagues, and elevate service quality while maintaining compliance. You help drive the team’s financial performance and support recruitment, induction and ongoing learning. This is a hands-on leadership role within a collaborative culture that values professional growth and client outcomes.

Pay / Benefits

• private medical insurance
• income protection insurance
• discounted gym membership
• flexible work-life balance
• professional funding
• in-person and remote social events

Responsibilities

• Direct line management of a paralegal team and oversight of performance and conduct
• Ensure pro-active case progression to conclusion with deadlines met by lawyers
• Align lawyer activity with client needs and commercial requirements; address issues as they arise
• Identify, escalate and address client complaints, risks or compliance issues with required timelines
• Capture and action learning points from cases
• Support recruitment activities including interviewing and shortlisting
• Induct new joiners and provide ongoing technical development for lawyers
• Drive and improve paralegals’ financial performance through effective management and support
• Provide technical guidance and coaching; supervise complex sub-teams
• Support performance improvement plans and investigations as needed

Key requirements

• Previous supervision and/or team management experience
• Sufficient technical ability to supervise the allocated sub-team
• Strong personal compliance with firm protocols
• Evidence of achievement of personal financial performance
• Commercial acumen
• Effective people management, motivation, coaching and mentoring
• Organised with ability to manage multiple demands and deadlines
• Confident written and oral communication at all levels
• Alignment with the Firm’s Cultural Principles

• leadership and coaching
• communication (oral and written)
• organization and multi-tasking
• paralegal supervision
• case management and workflows
• compliance and risk identification

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