IT Helpdesk Engineer – 2nd/3rd Line, Windows & M365

Company: Flotek Group
Apply for the IT Helpdesk Engineer – 2nd/3rd Line, Windows & M365
Location: Pencoed
Job Description:

Flotek Group is a fast-growing tech company delivering IT and communications services across the UK. We seek an enthusiastic, customer-focused IT Helpdesk professional to triage inbound technical calls, resolve incidents, and pass unresolved issues to engineering.

The role covers 2nd/3rd line support across Windows Server, M365, AD, networking, and endpoints, with on-site and remote work as required. You’ll contribute to SLA management and knowledge sharing.

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Posted: October 16th, 2026