NHS Co-ordinator

Overview

As NHS Co-Ordinator you will manage appointment bookings and clinics across specialties within local and national guidelines. You will deliver excellent patient service, with empathy, liaising with outpatient reception teams, secretaries and consultants. You’ll work calmly and methodically to handle multiple urgent queries while preserving patient confidentiality. You’ll contribute to reducing NHS pressures by meeting waiting-time targets and maintaining accurate records in the database. This role sits in a collaborative team that supports patient care and outcomes.

Pay / Benefits

• Private Medical Cover
• Life Assurance
• Private Pension (Ramsay matched)
• Employee Assistance Programme
• 26 days annual leave including bank holidays
• Flexible shift patterns

Responsibilities

• Book new and follow-up appointments and clinics across specialties within guidelines
• Deliver high-quality patient service with empathy
• Liaise with outpatient reception teams, secretaries and consultants
• Work calmly, logically and multi-task across urgent queries
• Maintain patient confidentiality and comply with data protection requirements
• Ensure accurate records in the database and support multi-disciplinary teams
• Work toward government targets on patient waiting times
• Contribute to reducing pressure on the NHS
• Collaborate within a larger team of booking coordinators
• Support patient care and hospital goals

Key requirements

• Clear, concise verbal and written communication skills
• Experience in similar coordination or administrative role
• Ability to work with multi-disciplinary teams
• Familiarity with data protection and patient confidentiality
• Capable of handling urgent queries in a calm, methodical way
• Confidence in maintaining accurate records

• empathy
• strong communication
• calm under pressure
• database proficiency
• knowledge of data protection practices
• record-keeping accuracy

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