Cloud Operations Engineer

Overview

In this role you will ensure reliability, performance, and security of Just’s cloud and infrastructure across private data centres and hybrid environments. You’ll work with cross-functional teams to support BAU operations and technology change initiatives, delivering scalable, efficient services for colleagues and customers. You’ll monitor platforms, drive automations, and contribute to continuous improvements in a fast-growing, collaborative culture. This is a chance to shape operations in a mission-driven, customer-focused tech environment.

Pay / Benefits

• competitive salary
• pension scheme
• life assurance
• 25 days annual leave + birthday day
• private medical cover
• income protection

Responsibilities

• Provide Level 3 technical support and escalation for cloud and infrastructure services
• Manage, maintain and optimise IT infrastructure across private data centre and hybrid cloud environments
• Collaborate with product owners, architects and technology teams to design and deliver technology solutions
• Monitor platform health, investigate issues and take proactive action to maintain service availability and performance
• Identify and implement opportunities to improve operational processes, automation and efficiency
• Build and maintain relationships with business stakeholders, technology teams and external partners
• Support a collaborative, customer-focused culture and contribute to a One Team approach across Technology
• Participate in a 24/7 on-call support rota to ensure continuity of critical services
• Support day-to-day operation, maintenance and administration of cloud and infrastructure platforms
• Investigate, troubleshoot and resolve complex technical incidents and service requests
• Plan, prioritise and deliver operational tasks alongside project and change activities
• Configure, manage and support Microsoft 365, Azure, Intune, JAMF and related technologies
• Develop and maintain scripts and automation solutions to improve operational efficiency and consistency
• Work within Agile methodologies, managing work through Azure DevOps boards, backlogs and sprint activities
• Contribute to technology projects, service enhancements and platform upgrades from design through to implementation
• Produce and maintain technical documentation, knowledge articles and operational procedures

Key requirements

• Experience supporting and managing Microsoft 365 and Microsoft Azure environments in a complex enterprise setting
• Hands-on experience with modern device management, including Microsoft Intune, JAMF, Autopilot and BYOD solutions
• Knowledge of mobile device management (MDM) technologies and management of Windows and macOS endpoints
• Experience deploying, packaging and maintaining applications, including software updates and patching activities
• Familiarity with core Microsoft infrastructure and security services, such as Active Directory, Group Policy, DNS, DHCP and PKI
• Understanding of cloud and infrastructure technologies, including backup solutions, email services, virtual desktop environments and certificate management
• Good working knowledge of networking fundamentals, including firewalls, load balancing and clustering concepts
• Experience using scripting and automation to improve operational efficiency and service delivery
• Strong problem-solving and analytical skills, with the ability to manage priorities in a fast-paced environment
• Clear communication and collaboration skills, with experience working closely with technical teams, business stakeholders and Agile delivery practices

• clear communication
• collaboration
• problem-solving
• Microsoft 365
• Microsoft Azure
• Intune

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