Senior Service Designer

Overview

In this role you will lead user-centred service design within the Home Office to improve digital services across corporate and citizen-facing touchpoints. You’ll work in an agile, multi-disciplinary team to shape platforms that help colleagues deliver better outcomes and support public safety and prosperity. You’ll apply research, data and policy insights to create scalable, testable service concepts and mentor teams to embed UCD practices. This is a mission-driven opportunity to influence across government while delivering real improvements at pace.

Pay / Benefits

• Civil Service Pension with employer contributions
• 25 days annual leave
• 8 public holidays + 1 privilege day
• possible 60% office-based flexibility
• non-contractual capability-based allowance
• in-year reward scheme

Responsibilities

• Lead service design efforts on projects ensuring user-centred, evidence-based approaches
• Identify opportunities to improve existing services using user research, data, policy and other findings
• Engage with senior stakeholders and present findings and recommendations to decision-makers
• Rapidly produce sketches, diagrams and lo-fi prototypes to test ideas
• Coach and coordinate multidisciplinary teams to design better services
• Share case studies, methods, tools, artefacts and standards to raise awareness of good service design
• Identify and raise blockers to design activities to leadership

Key requirements

• Service design leadership for complex projects
• Prototyping and concept creation capability including interactive/prototyping in code
• Service analysis to identify opportunities for significant improvements
• Accessibility and inclusion awareness
• People management and team leadership
• Effective communication, persuasion and advocacy of UCD principles

• Stakeholder engagement
• Mentoring and coaching
• Clear communication and audience tailoring
• Service design – Level 4
• Prototyping and concept creation – Level 3
• Service analysis – Level 4

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