Sales – Holding Supervisor

Overview

In this role you will lead a store team to deliver a seamless omnichannel shopping experience, aligning with our brand values and Service Promise. You will coach colleagues, drive visual merchandising and store standards, and contribute to local impact through community and charitable efforts. The position focuses on delivering an outstanding customer journey, influencer brand perception, and profitable store performance within a fast-paced retail environment.

Responsibilities

• Develop the team to deliver a seamless omnichannel customer journey in-store and online
• Coach and develop staff using guidance techniques to build customer trust and confidence
• Lead in-store visual merchandising and layout to reflect local market
• Embed the Service Promise (Easy/Smile/Care) in daily routines
• Capture and relay customer feedback to improve in-store experiences
• Support KIND initiatives (environment, waste, etc.) to uphold values
• Optimize deployment to meet customer needs and recognize top performers
• Foster diversity, inclusion and wellbeing within the team
• Support change and communicate effectively with senior management
• Ensure store processes and SOPs are followed to protect the brand and drive efficiency
• Manage payroll within budget and company guidelines
• Drive sales opportunities while maintaining safe store operations
• Collaborate with Store Manager to maximize sales growth and visual standards
• Keep the team informed on New Look offerings to boost performance and brand awareness
• Utilize omnichannel and local data to support decision-making

Key requirements

• Retail experience desirable but not essential
• Strong communication and people skills
• Customer-focused with passion for fashion
• Resilience in a fast-changing retail environment
• Ability to lead and develop a team
• Attention to store standards and detail
• Knowledge of health and safety procedures
• Ability to work collaboratively within a management team

• customer-centric
• team leadership
• communication
• omnichannel customer experience
• merchandising and visual presentation
• data-informed decision making

…