Patient Co-ordinator

Overview

In this front-of-house role, you help patients access the right healthcare service, manage prescription queries, and contribute to a courteous, proactive team. You’ll work within a friendly, high-performing practice focused on delivering a positive patient experience and efficient front-desk operations. You will handle triage, appointments, and communications, supporting a smooth, patient-centred service. This is a chance to shape patient access in a collaborative GP environment.

Responsibilities

• Assist and signpost patients to appropriate services
• Process appointment, visit, and telephone consultation requests
• Facilitate effective patient communication and signposting
• Handle repeat prescription requests and queries per guidelines
• Open and route mail and messages to clinicians
• Maintain tidy reception and clinical areas and ensure supplies
• Open/secure premises and comply with protocols
• Liaise with pharmacies and healthcare workers to support patient care
• Provide general assistance to the Practice team and uphold a positive image
• Participate in training and flexible Saturday cover for enhanced access clinics

Key requirements

• General Education to GCSE level or equivalent
• Office/Reception experience
• Experience in a non-clinical multi-tasking role
• Good IT skills, interpersonal skills, ability to multi-task and stay calm under pressure
• Understanding of confidentiality and data protection regulations
• Effective communication and patience

• Interpersonal skills
• Ability to multi-task and prioritise under pressure
• Courteous and patient communication
• Daily use of SystmOne
• Daily use of Anima online platform
• MS Office and general IT

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