Senior Director of Global Renewals

Overview

As Global Renewals Leader you will shape and execute the renewals strategy for a high-volume, recurring-revenue portfolio in a fast-growing OT/IoT cybersecurity company. You will build and lead a global renewals team, align with Sales, CS, Marketing and Legal, and optimize processes to maximize GRR, renewal rates, and expansion opportunities. You drive data-driven forecasting, pricing strategies, and lifecycle execution across multiple regions. This role offers impact through scalable renewal best practices and close collaboration with cross-functional partners.

Pay / Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Responsibilities

• Define and own the renewal strategy, operating model, segmentation, playbooks and workflows
• Own renewal performance metrics (GRR, renewal rate, churn, contraction targets) and global forecast with data-driven visibility
• Develop and enforce renewal pricing and commercial terms (uplift, multi-year, co-termination, downsell)
• Optimize Salesforce and renewal-supporting systems for accurate data, forecasting and reporting
• Lead the end-to-end renewal lifecycle (quoting, negotiations, PO, agreement execution, order submission)
• Utilize negotiation skills to maximize renewal outcomes and identify upsell opportunities
• Collaborate with Sales and CS to identify and mitigate renewal risk and drive expansion with Account Executives
• Build cross-functional relationships with Regional Sales Directors and teams responsible for cross-sell and expansion

Key requirements

• Experience managing a recurring revenue book with GRR targets
• Ability to build and operationalize renewal processes, playbooks, and forecasting methodologies
• Strong commercial and negotiation skills including pricing, uplift, multi-year terms and contract terms
• Cross-functional collaboration experience with Sales, CS, Finance, Legal, Deal Desk, and Revenue Operations
• Strong analytical skills to identify renewal risk, trends, and opportunities
• Experience in cybersecurity, infrastructure, networking, or other technically complex B2B SaaS environments
• Demonstrated success building a global renewals team from the ground up
• Proven track record of managing a high-volume portfolio of accounts
• Excellent communication, relationship-building and time-management skills
• Experience with Salesforce and willingness to travel up to 20%

• Active listening and clear communication
• Relationship-building and customer focus
• Negotiation and influencing
• Planning and organizing
• Resilience and adaptability
• Salesforce

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