IT Service Manager: Council ITSM Leader for Residents

Southwark Council is seeking an IT Service Manager to own the service management framework for Digital and Resident Experience, ensuring services meet resident needs and supplier commitments. You will define standards, lead a team and drive continual service improvement across multiple teams in a politically aware environment.

You will lead the ITSM Lead, govern service performance, and collaborate with the Commercial function to secure outcomes that matter to residents.

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