Patient Experience Advisor – Eye Care & 5-Star Service

Optical Express in Birmingham is seeking a Patient Advisor to deliver excellent patient care and a five-star service. You will help patients feel comfortable, communicate clearly with ophthalmic professionals, and support the patient journey from consultation to post-treatment follow-up.

The role includes building patient relationships, performing diagnostic eye scans (training provided), relaying information to optometrists, managing patient records, arranging finance options, and scheduling

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