Citizens Advice Wakefield District is looking for a motivated and committed individual to join their Debt Advice Team on a part-time basis. The service is busy and client focused with a track record in providing high-quality advice and excel against their contractual performance.
As a Debt Adviser you will deliver high quality, FCA regulated advice and casework over the phone, in person, via webchat and email for a wide range of clients, using strong communication and interpersonal skills to support individuals invulnerable situations. This will include advising clients on dealing with their priority and non-priority debt, debt solutions, budgeting and maximising income. You will also liaise and negotiate with a range of third parties to manage varied issues and empower clients to find a way forward.
If you are accredited in Money Advice to casework level (or nearing completion of accreditation to this level) or above; have a commitment to continuous professional development with a minimum of 1 years recent experience in debt advice delivery they would like to hear from you.
Registered charity no: 1143640 | Company no: 07183132
Registered office: Nova Wakefield District Limited, 11 Upper York Street, Wakefield WF1 3LQ
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