About the role
Applications are invited from motivated and enthusiastic individuals to join the NIHR Clinical Research Facilities (CRF):Sheffield team based at the Royal Hallamshire Hospital and Northern General Hospital, Sheffield.
Qualifications
The successful candidate will have experience working within an office or reception environment and be educated to GCSE level (or equivalent) in English and Maths. Previous experience in a public-facing role is essential, along with proficiency in Microsoft Office applications.
You will be able to work effectively in a busy environment, demonstrating a methodical and organised approach to your work. Strong communication skills, both written and verbal, are essential, as is the ability to work collaboratively as part of a team.
The ideal candidate will have proven experience of managing and prioritising workloads, meeting tight deadlines, and maintaining a high standard of accuracy while working under pressure. A proactive attitude and commitment to providing excellent administrative and customer service support will be key to success in this role.
Responsibilities
- Acting as the first point of contact for research participants, visitors and staff, providing a professional and welcoming reception service.
- Managing participant appointments, bookings and attendance using the CRF booking and scheduling system.
- Providing comprehensive administrative support, including correspondence, data entry, document management and record keeping.
- Handling telephone, email and face-to-face enquiries in a timely and professional manner.
- Maintaining accurate study documentation, service records and departmental databases.
- Ordering and monitoring clinical and non-clinical stock, processing deliveries and maintaining supplies.
- Coordinating meetings, room bookings, travel arrangements and other operational activities.
- Managing incoming and outgoing post, filing systems and general office administration.
- Supporting initiatives that enhance the experience of research participants and visitors.
- Working collaboratively with colleagues across the Clinical Research Facilities and wider Trust.
- Ensuring compliance with confidentiality, data protection, health and safety, and other Trust policies and procedures.
Employer
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors.
Benefits
- and provides excellent benefits for its staff.
- This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Contact
For further details / informal visits contact: Name: Rachel Whelpton Job title: Service Co-ordinator Email address: rachel.whelpton1@nhs.net Telephone number: 0114 2713339
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