AI-Driven CX Associate

Ramp is hiring a CX Associate in the United Kingdom to own end-to-end customer issues across payments, card programs, and accounting integrations. You’ll triage, investigate, and resolve escalations with cross-functional teams, leveraging AI tools to improve CX while maintaining high standards of CSAT and speed.

You’ll work a 40-hour week with shifts designed to cover UK business hours, including evenings and weekends as needed, in a fast-changing fintech environment.

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