UK After-Sales Service Manager (White Goods)

• Develop and implement after-sales strategies, service policies, standard processes and performance targets in UK&IE.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including Appliance fitting, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Your Profile

• Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
• 5 years+ experience in after-sales operations or service network management, preferably within the home appliance industry.
• Good understanding of washing machines, refrigerators and air-conditioning products, including Appliance fitting and repair processes.
• Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
• Fluent English with strong communication and cross-cultural collaboration skills. Proficiency in Chinese is an advantage.
• Experience with ERP, CRM or field-service management systems.
• Valid Category B driving licence is an advantage

Working Conditions

• Permanent, full-time position.
• Primarily office-based, with regular travel to authorized service centers across UK&IE if needed.

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