Head Housekeeper

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication, active listening to ideas and opinions, and a balanced approach to workload distribution.
• Uphold and continuously improve cleaning standards, guaranteeing every guest area meets the high standards expected by our clientele.
• Manage inventory, procurement and budgeting for all housekeeping supplies, demonstrating accountability and transparency in financial stewardship.
• Collaborate closely with front-of-house, maintenance and events teams to ensure seamless service delivery and a cohesive guest experience.
• Implement health, safety and environmental policies in line with UK regulations, promoting a safe and honest workplace.
• Drive continuous improvement initiatives, encouraging curiosity and boldness in adopting new techniques, technologies and sustainable practices.
• Monitor guest feedback and respond promptly, reinforcing our customer commitment and putting the guest’s needs at the forefront of every decision.
• Prepare regular reports on performance, occupancy trends and quality audits, providing clear and honest communication to senior management.Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
• Strong leadership and people-management skills, with a track record of fostering collaboration, diversity and a supportive team culture.
• Excellent organisational abilities and a keen eye for detail, ensuring high standards are consistently met.
• Demonstrated accountability and honesty in managing budgets, inventories and staff performance.
• Effective communication skills, both written and verbal, with the ability to listen to and act on feedback from staff and guests.
• Bold, curious mindset with a passion for continuous improvement and innovation in housekeeping practices.
• Knowledge of UK health, safety and environmental regulations relevant to hospitality housekeeping.
• Customer-focused attitude, consistently putting the guest first and delivering exceptional service.

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