Strategic CSM — Tier 2 (Retention, Growth & Value)

ANS Group is seeking a Customer Success Manager to own a portfolio of Tier 2 customers, driving retention and long-term value. You will collaborate with Account Managers, Account Executives, and Executive Sponsors to expand relationships and ensure customers realise maximum value from ANS solutions.

You will develop and implement customer success plans, monitor satisfaction, and identify opportunities for upsell while maintaining renewal forecasts and strong partnerships across the business.

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