Senior Customer Operations & AI Transformation Lead

Big Motoring World Group in the UK is recruiting a Senior Customer Operations Manager to lead day-to-day operations across Sales, Finance and After Sales contact centres. This role shapes how teams collaborate, introduces new technology and AI, and uses data to improve customer journeys.

You’ll be hands-on, commercially minded and focused on continuous improvement, turning strategy into practical everyday processes that enhance service levels and cost-to-serve across multiple sites.

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