Manager, Customer Success

Overview

As Manager of Customer Success for UK/I, you will lead a regional team of CSMs to drive health, adoption, renewal, and growth across the book of business. You will collaborate with cross-functional partners to deliver value and orchestrate the post-sales motion in the region. This hands-on leadership role involves active customer engagements and coaching, with up to 50% travel within the territory. You will build executive-level relationships to influence outcomes and shape customer journeys at scale. Join a fast-growing SaaS leader at the forefront of cloud networking and security.

Responsibilities

• Lead and manage a regional team of CSMs with targets and growth oversight
• Ensure health, adoption, renewal, and growth of regional book of business
• Provide oversight on personnel matters for direct reports
• Lead and orchestrate post-sales motion in the region
• Build relationships with executive and senior stakeholders
• Influence cross-functional teams to drive customer outcomes
• Structure and price complex renewal and upsell opportunities
• Monitor and review team and individual performance against goals

Key requirements

• Experience in Customer Success at a high-growth SaaS/tech vendor, ideally networking/security
• Experience managing renewal and upsell with quota ownership
• Strong business acumen to identify and manage complex opportunities
• Excellent customer communication and presentation skills
• Ability to ask probing questions and apply analytical thinking
• Proven ability to coach and mentor team members
• Strong problem-solving skills to own issues through resolution
• Experience building relationships with executive stakeholders

• Curiosity
• Creativity
• Empathy
• Networking
• Security
• Cloud technologies

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