Credit Controller

Overview

In this role you will manage cash allocations and reconcile customer accounts within the Leasing department. You will maintain accurate records, handle customer queries, and chase overdue payments, communicating professionally by phone. The role emphasizes precision, organisation, and the ability to resolve issues sensitively with customers. You will work as part of a collaborative team at Arnold Clark, contributing to reliable, up-to-date account management and smooth cash flow. This is a hands-on position in a supportive, inclusive culture with a clear impact on financial accuracy and customer experience.

Pay / Benefits

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension

Responsibilities

• Log bank payments from customers
• Allocate customer payments with high accuracy
• Deal with customer queries
• Take card payments via telephone
• Reconcile accounts
• Chase overdue payments by letter and telephone
• Ensure customer accounts are up to date

Key requirements

• Excellent telephone manner
• Strong communication and influencing skills
• Teamwork ability
• Knowledge of Microsoft Office
• Great multi-tasking abilities
• High degree of accuracy

• professionalism
• customer-focused communication
• conflict management
• collaboration
• Microsoft Office

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